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Understanding Your Customer

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  1. 1. Understanding Your Customer Overview
  2. 2. Researching Your Customers
  3. 3. Buying Behavior Questions
  4. 4. Identifying Customers and Their Needs
  5. 5. Market Research Data
  6. 6. Track Customer Experiences
  7. 7. Recognize Customer Range of Choices
  8. 8. Consumer Buying Decisions
  9. 9. Describing Your Customers
  10. 10. Create Personas
  11. 11. Understand Customer Intent
  12. 12. Anticipate Customer Needs
  13. 13. Your Unique Value Proposition
  14. 14. Adjusting Your Market Mix
  15. 15. Identify Areas of Expansion
  16. 16. Understand Your Customer Conclusion
Understanding Your Customer 1. Understanding Your Customer Overview
Lesson 1 of 16
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1. Understanding Your Customer Overview